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Retail Sales Department Manager

Apr 22  |  REI

What’s cool about this job

As the Retail Sales Manager, you are a key member of the retail store management team. The Sales Manager is a critical leader in REI stores coaching, developing, and motivating sales teams to directly impact REI’s organizational goals. This role reports to the Store Manager and manages a team of retail staff to deliver on business goals of sales, memberships, and service. The Sales Manager spends most of their time as an active, visible leader, motivating, directing, and coaching hourly staff. Specific responsibilities include:

  • Leverages tools, reports and insights to make appropriate business adaptations that result in increased sales and service
  • Directs the execution of our core standards and overall visual direction to maximize sales
  • Builds agile, service-focused teams to deliver on the evolving expectations of our customers
  • Drives sales through all channels by maximizing selling behaviors. Capitalizes on all promotional events through successful event execution and staff excitement
  • Delivers motivational experiences for our members and customers through effective execution of outdoor programs and outreach
  • Aligns with company direction and communicates critical company strategies and changes to teams as needed
  • Recognizes and rewards team members to strengthen engagement and cultivate teamwork
  • Provides dynamic and regular customer-focused feedback and engages in two-way dialogue
  • Recruits and develops diverse leaders from inside and outside the organization.
  • Ensure execution of all visual merchandising standards

Bring your passion and expertise

Are you a bold leader? Do you thrive in the outdoors? Are you ready to lead and coach a dedicated teams to reach organizational goals? Bring your leadership skills to REI and help us strengthen our co-op by promoting the REI culture within the co-op and evangelizing our brand to our external customers. We pride ourselves on living our values and we look to our store leadership teams to deliver on that promise. Ready for your next adventure? Take a look at the skills we look for in our Sales Managers:

  • Minimum of 3+ years of successful retail management experience
  • Demonstrated dynamic leadership skills with the ability to lead, motivate and develop future leaders
  • Proficiency in interpreting and using retail financial metrics to drive key performance indicators
  • Demonstrated ability to set standards and hold team members accountable
  • Effective communication skills
  • Commitment to deliver an outstanding customer experience
  • Demonstrated experience in Visual Merchandising

Why you’ll love it here

RealAliveConnected. These are a few words that describe life at REI. Whether it’s in our careers or in the great outdoors, we aspire to adventure in all ways! At REI we value our customers; we work hard to earn our reputation for quality and integrity every day. Our commitment remains the same as when we started out in 1938: to inspire, educate and outfit for a lifetime of outdoor adventure. Join a passionate community of people who believe in one simple truth: an outdoor life is a life well-lived. Get ready to harness your creativity, customer focus and enthusiasm for living life outdoors—we can’t wait to meet you!

Oh yeah, did we mention perks? At REI, we understand that benefits matter – we offer a competitive benefit package for all employees which includes:

  • A workplace built on respect, integrity, and balance
  • Healthcare coverage for full-time employees
  • A competitive bonus/ incentive program
  • REI Retirement Plan
  • Generous gear and merchandise discount
  • Professional growth and development opportunities

REI is proud to be an Equal Opportunity Employer

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