Pottery Barn — Design Studio Specialist (Full-time)

Oct 13  |  Pottery Barn (Now Open!)

At Pottery Barn you will….

  • Utilize design expertise to assist clients in one on one consultations in the store and in-home regarding the design of their living spaces to drive store sales.
  • Perform productive in-home consultations including the ability to accurately measure and assess the client’s living space.
  • Engage the clients in a professional and personable way that demonstrates your personal passion for the product.
  • Maintain a professional appearance that represents the Williams Sonoma brand.
  • Create and present design plans based on client’s needs, style, preferences and living space.
  • Follow through on product arrivals and set up with each client to ensure a seamless experience.
  • Demonstrate excellent clienteling skills including following up with clients regarding promotions, new product arrivals etc.
  • Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals.
  • Utilizing exemplary World class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
  • Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment.
  • Efficiently and accurately perform register transactions i.e., sales, returns, and exchanges.
  • Assist in implementation and maintenance of visual merchandise presentation, signage and lighting.
  • Perform other duties as assigned by management.
  • Comply with all Company policies and procedures.

What we’re looking for…

  • 1-2 years retail sales experience, (specialty retail preferred, but not required).
  • 1-2 years customer service experience.
  • Strong communication skills.
  • Strong clienteling and customer follow-up skills.
  • Ability to complete and coordinate complex large orders within a variety of sales channels.
  • Ability to think proactively to anticipate client’s needs.
  • Experience in working with the six elements of design preferred.
  • Proven ability to prioritize and handle multiple tasks simultaneously.
  • Employment/promotion to this role will be contingent on successful completion of a background check.
  • Full time associates are expected to have open availability to meet the needs of the business. Casual associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and one during the week (Monday to Thursday). Associates must be available for annual inventory and entire holiday season
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