Pottery Barn — Assistant Manager (Full-time)

Sep 20  |  Pottery Barn (Coming Soon!)

PRIMARY FUNCTION: Support management team in achieving goals by providing World-Class service. Serve as a role model for building relationships with customers. Maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Leads the store team to create an exceptional experience for customers & exceed sales goals
• Attract, motivate, coach & develop talent to maximize their potential
• Provide exceptional customer service in the store to achieve world-class service standards
• Ensure the sales floor is adequately staffed from a sales & tactical perspective Serve as a role model for sales associates in sales generation & service by prioritizing the customer experience
• Reinforce customer service principles by coaching staff on their successes & challenges
• Utilize Selling Essentials & training resources to educate team on product, improve selling skills & achieving business goals
• Develop, implement & manage clientele programs for associates to drive sales
• Develop contests & other programs to motivate associates to increase productivity & raise team spirit
• Assume additional management responsibilities in the absence of Associate or General Manager
• Perform projects & assignments as directed by the Associate or General Manager
• Create & ensure a positive environment where all associates are treated fairly & with dignity in accordance with our

People-First Philosophy

• Ensure timely resolution of client service issues including delivery/pick-up & outstanding issues through effective use & management of client information reporting system

• Be held accountable for the following brand competencies: operates with strategic agility, drives innovation & change, provides influential leadership, communicates effectively, develops self & others, creates teams & partnerships, focuses

SKILLS/KNOWLEDGE:

• 2-3 years of previous retail sales experience or management experience in a customer service related field
• Excellent communication, organization & leadership skills
• Superior critical thinking skills to creatively identify challenges & develop action plans in a timely manner
• Great time management skills & ability to execute multiple tasks & appropriately manage competing priorities
• Ability to independently lead self & others to achieve results