Thu, Feb 9

Pottery Barn — Assistant Manager (Full-time)
Oct 14 | Pottery Barn (Now Open!)
PRIMARY FUNCTION: Support management team in achieving goals by providing World-Class service. Serve as a role model for building relationships with customers. Maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Leads the store team to create an exceptional experience for customers & exceed sales goals
- Attract, motivate, coach & develop talent to maximize their potential
- Provide exceptional customer service in the store to achieve world-class service standards
- Ensure the sales floor is adequately staffed from a sales & tactical perspective Serve as a role model for sales associates in sales generation & service by prioritizing the customer experience
- Reinforce customer service principles by coaching staff on their successes & challenges
- Utilize Selling Essentials & training resources to educate team on product, improve selling skills & achieving business goals
- Develop, implement & manage clientele programs for associates to drive sales
- Develop contests & other programs to motivate associates to increase productivity & raise team spirit
- Assume additional management responsibilities in the absence of Associate or General Manager
- Perform projects & assignments as directed by the Associate or General Manager
- Create & ensure a positive environment where all associates are treated fairly & with dignity in accordance with our
People-First Philosophy
- Ensure timely resolution of client service issues including delivery/pick-up & outstanding issues through effective use & management of client information reporting system
- Be held accountable for the following brand competencies: operates with strategic agility, drives innovation & change, provides influential leadership, communicates effectively, develops self & others, creates teams & partnerships, focuses
SKILLS/KNOWLEDGE:
- 2-3 years of previous retail sales experience or management experience in a customer service related field
- Excellent communication, organization & leadership skills
- Superior critical thinking skills to creatively identify challenges & develop action plans in a timely manner
- Great time management skills & ability to execute multiple tasks & appropriately manage competing priorities
- Ability to independently lead self & others to achieve results