J.Jill– Sales Lead (Part Time)

Sep 19  |  J. Jill

About J.Jill
J.Jill is an omnichannel premier retailer and nationally recognized women’s apparel brand committed to delighting our customers with great wear-now product. J.Jill operates an omnichannel platform that delivers a seamless experience to our customers through over 270 stores nationwide and a robust ecommerce experience. The J.Jill brand represents an easy, relaxed, inspired style that reflects the confidence and comfort of a woman with a rich, full life. J.Jill is headquartered outside Boston.

Are you looking for an exciting career in fashion and retail? Then look no further. Don’t miss out on this great opportunity to build or start your retail career with a strong and growing fashion brand.

Overview :

The Sales Lead supports the management team in achieving store sales and profitability goals by creating a positive and energetic store environment. The primary focus is to ensure a superior customer experience by acting as the sales floor leader and allowing management to focus on overall store leadership. Assists the management team in ensuring excellent visual merchandising and operational standards. In the absence of the Store Manager or Assistant Store Manager, the Sales Lead acts in the capacity of the manager on duty.

Responsibilities :

  • When acting in capacity as manager on duty, communicates store and individual goals to all associates and uses metric results to motivate and coach to behaviors
  • Identifies and celebrates individual and team successes
  • Builds customer loyalty by creating genuine connections with customers, achieving J Jill Credit Card and Email capture goals, and assisting with company sponsored outreach events
  • Works with customers to resolve merchandise and customer service issues timely and effectively, ensuring positive customer experience and continued customer loyalty
  • Acts as a Sales Floor Leader and a role model to ensure all customers are delighted and segment selling goals are achieved
  • Encourages store associates to try on new styles to enhance product knowledge, assist customers in building great outfits and project the J. Jill brand image
  • Ensures customers are encouraged to try on items and associates are genuinely advising to help her build her wardrobe in the fitting room
  • Assists in training new associates, with particular focus on product and customer experience
  • Assists with planning and executing floorset and ongoing re-merchandising of store
  • Ensures excellent visual standards are consistently maintained
  • Replenishes the sales floor consistently to ensure all sizes and minimum standards are represented on the sales floor
  • When acting in capacity of manager on duty, adjusts weekly store schedules if needed to meet customer needs
  • Utilizes company tools to ensure optimal daily floor coverage and zoning, as well as management of tasks
  • Participates in all operational areas and functions including: knowledge and implementation of all company policies and procedures, marketing, product replenishment, markdowns and promotions, store cleanliness and backroom organization
  • Assists with protecting company assets and reduce merchandise shrink by overseeing internal, external and administrative inventory processes according to company procedures
  • Ensures compliance to company policies and procedures, and federal, state, and local employment laws to ensure a safe environment and protect company assets
  • Performs all duties in the best interest of the company and brand

• 2-4 years Women’s Specialty Retail experience required, 1+ years in a store
supervisory position preferred
• Point of Sale and general office software technical experience
• Experience in relevant Human Resource processes
• Leadership qualities, training and team building skills
• Excellent customer service skills with Statistical track record in all areas of sales
• Strong style, merchandising and wardrobing skills

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