Floor Lead

Jan 1

What does the job entail?

Delivering and executing on three primary focus areas: Customer Experience, Operational Excellence, and People Management.

  • Customers
    • Provide all customers with a high quality and personalized in-store experience, upholding the standards set forth in our Retail Woolbook and Customer Journey.
    • Foster high quality customer service across the team by modeling our standards and providing ambassadors with on-the-floor direction and coaching.
    • Successfully communicate with and serve a diverse range of customers with different needs and approach preferences.
  • Operations
    • Maintain store appearance, cleanliness, and organization, requesting for maintenance as needed.
    • Uphold proper visual merchandising standards on the retail floor and windows.
    • Monitor stock levels, fill shelves, and ensure all available product is visible on the floor.
    • Cashier and resolve point of sale discrepancies.
    • Delegate tasks to ambassadors to ensure productivity and that shift goals are met.
    • Constantly strive to better the in-store experience for both customers and your teammates.
  • People
    • Ensure all team members understand the goals for their shift and support them in achieving them.
    • Model honest and effective communication when delivering and receiving feedback.
    • Promote a respectful and productive team culture by helping to de-escalate and resolve conflict when necessary.
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